Lauren is more of a family friend than a real estate agent, which is basically her philosophy of being an agent. Lauren's philosophy is to be a real estate agent for life, not just for the immediate transaction. She was the agent for our son, who then referred her to our daughter, who in turn referred her to us, and then we referred her to my sister. We have all been extremely satisfied and continue to refer others to her.
While we were in the process of selling our house, Lauren patiently walked us through a variety of options, including developing it ourselves, selling it outright, renting it, etc. She arranged meetings with a builder to go over the various options of developing it ourselves and walked the property with the builder. In other words, she was extremely generous with her time and expertise. In the end, we decided to sell outright, which was the best decision for us. She even followed the process and got us a refund of taxes that we had overpaid. She is always available for consultation and/or advice on virtually any subject related to real estate. She sold our house more than a year ago, and she still stays in touch. I have emailed her questions since then, which she has taken the time to research and get back to me.